Privacy Policy
Who Controls Your Data
Incognito Casino UK is the data controller responsible for collecting and processing your personal information. This policy explains our practices regarding data privacy, your rights, and how we protect your information.
This privacy policy applies to all users of our website and platform. If you have questions about how we handle your data, please contact us using the channels provided on our website.
Information We Collect
We collect several categories of personal data:
Account Information – When you register, we collect your name, email address, date of birth, contact details, and other information needed to verify your identity and establish your account.
Payment Information – Information related to your deposits and withdrawals, including payment method details (processed securely through third-party payment processors, not stored directly by us).
Transaction Data – Records of your gaming activity, including bets placed, amounts wagered, game results, and account balance history.
Device and Technical Data – Your IP address, browser type, device information, operating system, and usage patterns to ensure platform security and prevent fraud.
Communication Records – Any correspondence with our support team, including emails, messages, and chat logs.
Identification Documents – For verification purposes, we may request copies of government-issued ID, proof of address, and other documents required by anti-money laundering regulations.
Legal Basis for Processing
We process your information based on several legal grounds:
- Contract Performance – Data processing necessary to provide you with gaming services and fulfil our contractual obligations
- Legal Compliance – Information required to comply with gambling regulation, anti-money laundering laws, and data protection legislation
- Fraud Prevention – Processing data to detect, prevent, and investigate fraud and security threats
- Legitimate Interests – Using data to improve our services, maintain security, and conduct business analytics
Purposes of Data Processing
We use your information for:
- Creating and managing your account
- Processing deposits and withdrawals
- Verifying your identity and preventing fraud
- Providing customer support
- Complying with legal and regulatory obligations
- Conducting internal analytics to improve our services
- Personalising your experience
- Communicating updates, promotions, or important notices
- Investigating disputes and complaints
- Maintaining security and system integrity
Third Parties and Data Sharing
We share your data with:
Payment Processors – Financial institutions and payment service providers who process your transactions. These entities are bound by strict data protection agreements.
Regulatory Authorities – Gaming regulators, tax authorities, and law enforcement when required by law.
Verification and Compliance Services – Third-party providers who verify identity and conduct anti-money laundering checks.
Service Providers – Hosting providers, analytics companies, and support platforms that assist in operating our services. These are contractually obligated to protect your data.
We do not sell your personal information to third parties for marketing purposes.
Cookies and Tracking
We use cookies and similar tracking technologies to:
- Maintain your login session
- Remember your preferences
- Analyse website traffic and behaviour
- Improve user experience
- Detect fraud and security threats
You can control cookie settings through your browser. Some cookies are essential for platform functionality; disabling them may limit your ability to use certain features.
Data Retention
We retain your personal information for as long as necessary to:
- Provide you with gaming services
- Comply with legal and regulatory requirements
- Resolve disputes and investigate fraud
Typically, data is retained for a minimum of five to seven years to comply with anti-money laundering and gambling regulations. Once retention periods expire, data is securely deleted or anonymised.
You may request deletion of your data subject to legal obligations that require us to retain it.
International Transfers
Your data may be transferred to, stored in, or processed in jurisdictions outside your country of residence. When data is transferred internationally, we implement appropriate safeguards including standard contractual clauses and adequacy decisions to ensure protection equivalent to your home country.
By using our platform, you consent to international data transfers as described in this policy.
Updates to This Policy
We may update this privacy policy to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes via email or by posting a prominent notice on our website.
Your continued use of the platform following updates constitutes acceptance of the revised policy.
Your Privacy Rights
You have the following rights regarding your personal data:
Right to Access – You may request a copy of all personal information we hold about you.
Right to Correction – You may request that inaccurate or incomplete information be corrected.
Right to Deletion – You may request deletion of your data, subject to legal retention obligations.
Right to Restrict Processing – You may limit how we use your information in certain circumstances.
Right to Object – You may object to certain types of data processing, including marketing communications.
Right to Withdraw Consent – If processing is based on your consent, you may withdraw it at any time.
To exercise these rights, contact us using the details provided below.
Data Security
We implement technical and organisational measures to protect your data against unauthorised access, alteration, or loss. These include:
- Encryption of sensitive information in transit and at rest
- Secure servers and firewalls
- Regular security audits and testing
- Limited employee access to personal data
- Confidentiality agreements with staff
While we maintain robust security practices, no system is completely immune to breaches. We encourage you to use strong passwords and protect your account credentials.
Privacy Contact Information
For privacy-related inquiries, requests, or complaints, please contact us through the support channels listed on our website. We will respond to legitimate requests within the timeframes specified by applicable data protection laws.
If you believe we have violated your privacy rights, you may lodge a complaint with your local data protection authority.
Final Statement
Your privacy is important to us. This policy demonstrates our commitment to transparent, lawful, and fair handling of your personal information. We encourage you to review this policy regularly and contact us with any questions or concerns.